FAQ's
General Questions
1. Where is Toyota Marin located?
We are conveniently located in San Rafael, California, making it easy for customers in the surrounding areas to visit us for sales and service.
2. What are your dealership hours?
Our hours may vary by department. Please contact us directly or visit our website for the most up-to-date showroom and service hours.
3. Do I need an appointment to visit the dealership?
Appointments are recommended for service visits to ensure timely assistance, but walk-ins are always welcome for vehicle browsing and inquiries.
Vehicle Sales
4. What types of vehicles do you offer?
We offer a full range of new Toyota vehicles as well as a wide selection of high-quality pre-owned cars, trucks, and SUVs.
5. Can I test drive a vehicle before purchasing?
Yes! We encourage customers to schedule a test drive to experience the vehicle firsthand before making a decision.
6. Do you accept trade-ins?
Absolutely. We accept trade-ins and offer competitive valuations based on current market conditions.
Financing & Leasing
7. Do you offer financing options?
Yes, our finance team works with a network of lenders to provide competitive financing solutions tailored to your needs.
8. Can I get pre-approved for a loan?
Yes, you can apply for pre-approval online or at our dealership to save time during the purchasing process.
9. What leasing options are available?
We offer flexible lease plans on select Toyota models. Contact our team to learn about current lease specials.
Service & Maintenance
10. What services does your service department provide?
Our certified technicians handle everything from routine maintenance like oil changes and tire rotations to major repairs including engine and transmission work.
11. How do I schedule a service appointment?
You can schedule an appointment online, by phone, or by visiting our dealership.
12. Do you use genuine Toyota parts?
Yes, we use genuine Toyota parts to ensure quality, reliability, and optimal vehicle performance.
Customer Amenities
13. What amenities do you offer while I wait?
We provide free Wi-Fi, charging stations, and a comfortable waiting area for your convenience.
14. Do you offer loaner vehicles?
Yes, loaner vehicles may be available for extended service appointments. Please inquire in advance.
15. Is there a shuttle service available?
Yes, we offer a shuttle service to nearby locations while your vehicle is being serviced.
Additional Support
16. Who can I contact for more information?
Our friendly team at Toyota Marin is always ready to assist you. Feel free to call, visit, or reach out through our website.